Shipping policy
Shipping Policy
Thank you for shopping with OTTO & NOVA. Here's everything you need to know about our shipping.
Processing Time Orders are processed within 1–3 business days. Orders placed on weekends or public holidays will be processed the next business day.
Domestic Shipping (Australia)
- Standard Shipping: 3–7 business days
- Express Shipping: 1–3 business days
Shipping costs are calculated at checkout based on your location and order weight.
International Shipping We ship to selected countries including Canada, the United Kingdom, New Zealand, and the United States. International orders typically arrive within 7–21 business days depending on the destination and customs processing.
Customs & Duties International orders may be subject to customs fees, import duties, or taxes upon arrival. These charges are the responsibility of the customer and are not included in our shipping rates.
Order Tracking Once your order has been dispatched, you'll receive a confirmation email with tracking information.